Straightforward rules for cancellations and refunds.

Eligible paid plans include a 30-day free trial after secure card setup. The checkout summary shows the selected plan, billing cycle, price in EGP, and the date on which the first payment is expected.

You may cancel before the first scheduled charge to avoid subscription fees. Card verification or tokenization does not itself mean that a subscription fee has been charged.

You may request cancellation at any time. Cancellation stops future renewals but does not normally refund an already completed billing period. Access may continue until the end of the paid period unless the account is suspended for security, misuse, or another reason allowed by the Terms & Conditions.

Custom enterprise agreements may contain different cancellation or refund terms; the signed agreement controls where it conflicts with this public policy.

We will review a refund request when it is submitted within 14 calendar days of the relevant charge and one of the following applies:

• The same subscription charge was processed more than once.
• The amount or plan charged does not match the confirmed checkout summary.
• A verified CureSuite technical failure prevented material use of the paid service and we could not restore access within a reasonable period.
• A refund is required by applicable law or expressly promised in a written CureSuite agreement.

Except where required by law, refunds are generally not provided for:

• Partial or unused time in a billing period after cancellation.
• Failure to cancel before a renewal date when the service remained available.
• Issues caused by unsupported third-party systems, customer configuration, lost credentials, or violation of the Terms & Conditions.
• Completed onboarding, migration, integration, training, or other professional services already delivered.

Email hello@curesuite.online with the clinic name, account email, transaction reference, charge date, amount, and reason for the request. Do not send full card details.

We will acknowledge the request and may ask for information needed to verify the charge. If approved, the refund is returned to the original payment method. Posting time is controlled by the payment provider and issuing bank and commonly takes 5 to 14 business days after approval.